Being of service to customers is my obsession as is the experience a customer has when they are doing business.  70% of customers return to a business because of how they feel.  A customer can get what they want but if there is no energy in the interaction they won’t be back.

My specialty is training front line team members to understand how important the interaction is with customers in creating an experience that will have customers coming back.

I’ve found that a well crafted Mission Statement for your business drives behavior internally and externally.  If you don’t have a mission statement or have been working on one that needs to be finished, I can help you with that.

Drop me a line at trevpelzer@gmail.com or call/text 503-713-7356 and we can talk about what you need and what would work best for you.  The initial consultation is free.

Thank you,



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